At The Naked, we follow strict hygiene and quality standards. Due to the personal and intimate nature of our products, returns or exchanges are not accepted.

Order Confirmation & Final Sale

• An order is considered confirmed only after successful payment.

• Once payment is successfully completed, the order becomes final and cannot be cancelled, returned, or exchanged.

• By placing an order, customers expressly agree to this No Return & No Exchange Policy.

Important Information

• All products are carefully inspected and securely packed before dispatch.

• Size charts are provided on each product page. Customers are strongly advised to review them carefully before placing an order.

• Products purchased during sales, discounts, or promotional offers are non-returnable and non-exchangeable.

Damaged or Incorrect Products
In the rare event that a customer receives a damaged or incorrect product:

• The issue must be reported within 24 hours of delivery.

• A clear and continuous unboxing video is mandatory for verification.

• The video must clearly show:

  • The sealed package

  • Opening of the package

  • Complete inspection of the product

• Claims raised without an unboxing video or after 24 hours of delivery will not be accepted under any circumstances.
  

Merchant-Initiated Cancellation

• We reserve the right to cancel an order at our sole discretion in cases such as:

  • Pricing or listing errors

  • Stock unavailability

  • Suspected fraudulent or suspicious activity

• If an order is cancelled by us after successful payment, the paid amount will be refunded to the original payment method as per our Refund Policy.

Contact Us
For any support or claim-related queries, please contact us at:
📧 customercare@thenaked.in

No Return & No Exchange Policy